Refund and Return Policy

Customers can initiate the return or the exchange of their purchased product within 15 days from the date of delivery of their product. The product can only be returned or exchanged in case of a faulty product or a different product has been delivered.

A product is deemed faulty if it arrives physically damaged, missing parts, leaking, defective in packaging. The normal wear, minor packaging blemishes that do not compromise the product do not constitute a faulty product. A personal dislike or an allergic reaction does not constitute a faulty product and therefore cannot be returned on that basis. 

We do not offer direct returns or exchange for Customer preferences, change of mind or accidental orders. All returns and exchange products are subject to preliminary scrutiny by our Customer service team followed by a mandatory physical inspection upon arrival back at the warehouse.

We reserve the right to refuse refund or exchange request if the product is opened, unsealed, used or damaged post- delivery. This policy does not affect your statutory rights under the applicable law.

Process Of Returns & Exchnage

To initiate a return or an exchange, the Customer must contact Customer service team at at customer.service@astutehealthcare.co.uk The Customers are required to generate a return or exchange request number by sending us the valid order number along with a clear visual of the product to be returned or exchanged to demonstrate the condition of the product post-delivery.

All returns and exchanges are subject to strict scrutiny by our Customer service team, Customers required to answer all questions which will ascertain a reasonable cause for a refund or exchange claim. Thereafter our Customer service team shall verify such claim with our carriers to verify any damages during transit. 

In case of damages or defective arrivals, providing visual evidence is mandatory, and we cannot process claims for refund or exchange without visual evidence. Once the verification is done by our Customer service team, a return shipping label will be issued, and the dispatch instructions will be provided.

Refunds are processed only after the returned or exchange product has successfully passed a mandatory physical inspection at our warehouse. The refund will not be processed if the product fails the physical inspection and has any post-delivery damage, leakage, or broken seals.

In relation to exchange of product, the replacement product is subject to stock availability. If the product is unavailable, we reserve the right to issue a full refund to the original payment method as per our discretion in lieu of an exchange.