Refund and Return Policy

We at Oud & Bloom Store work hard to provide our customers with the latest products at a pure quality and fantastic prices. If you wish to return the product, you can return the product to us within 15 days of delivery subject to the following conditions:

To be eligible, your item must be:

To start a return, please contact us at customerservice@oudandbloom.co.uk

Note: Returns must be requested and approved before shipping your item back.

Once your return is accepted, we’ll provide:

Items sent back without prior approval will not be accepted. For any questions, feel free to contact us at customerservice@oudandbloom.co.uk 

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

We’ll evaluate the issue and do our best to resolve it promptly.

The fastest way is to place a new order and return the original. Once the return is approved and received, we’ll issue your refund.

- Generate a return request number by sending us the order number with a photo of the product wished to be returned to generate a return request number at customerservice@oudandbloom.co.uk

- Product must be returned in its original packaging and should not be used or opened.

- The product must not be returned with any scratches or breakage.

- For faulty, incorrect or damaged item(s) received we will refund partial or full amount or including postage or send a replacement subject to product availability or provide a return label to send back the item for a full refund depending on case to case basis. A picture proof of damage or incorrect item received is needed for the same. 

- In case of change of mind or simply you are not happy with the product or the parcel which are undelivered and returned to us, refund will not be provided for any postage paid on original order.

- In case of wrong items being delivered due to human error. We will provide a return label to send back the item to us. On receipt of wrong item in its original condition we will send the correct item or refund the full amount paid as requested by you.

- Customer needs to send the product through tracked delivery, so that in case of lost in transition the same can be provided to the shipping company for claim purposes. Shipping cost paid for return of product is to be bared by customer and company is not liable for reimbursement for the same.

We do not provide for the product pickup from your location or product return services unless specified otherwise.

All returns, refunds and warranty claims will be processed after examining the request and approval from us.

Tracking shows delivered and haven't received.

If the tracking detail shows that the parcel has been delivered. However, you haven't received it or deny receipt of delivery. A claim and further investigation would be initiated with the relevant shipping company. Depending on the investigation report a refund or replacement would be sent out.

Shipping Address Error

Refunds will not be provided for the delay in delivery due to error in shipping address provided while placing the order. The address error needs to be informed to us before the parcel has been dispatched by us. After dispatch there are no guarantees the address can be amended.

Return Shipping address:

Oud and Bloom Store (Operated by Astute Healthcare Limited)

Unit 1 Bilton Road,

Hitchin, England,

SG4 0SB.